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Frequently Asked Questions

Is Therapy involved in the activity?

Traditional talk therapy is not incorporated at Smash Therapy; however, many therapists are recommending the services for therapeutic benefits. 


What is the minimum age requirement for participants?

 8+ with an adult present in the facility. 


Is a reservation required?

Reservations are required if you desire a 20 or 30 minute session. Walk-ins are welcome if time is available and limited to 5 & 10 minute sessions. 

How many people can participate?

Sessions for 1 -15 participants are offered, Pop up Smash Rooms are offered on or off site for 16+ participants


Can expecting women participate?

Written doctor's approval is required in addition to signing a pregnancy waiver. 


What is the attire requirement?

Closed toed shoes and clothes that cover the skin that you are comfortable moving in and don't mind getting dirty. If skin is exposed you will be required to wear a coverall; coveralls may be purchased for $5. Crocs and sandals are prohibited. If the proper footwear is not worn, you will not be able to participate, no exceptions. 

Can we bring  our own safety gear?

Safety gear is provided, you may not bring your own safety gear.


Can we bring items from home to break?

 Prior to bringing items please contact us to be sure if your items are acceptable. 

 Items are subject to inspection.

Do you all accept donations?

Yes we accept donations in exchange for a customized 10% discount code. Please view accepted items here


Will you all pick up donations?

We ask that donations are dropped off either during business hours to receive your unique code. Items can also be left outside in our designated fenced area if outside of business hours. 

What kind of tools or weapons are provided?
A variety of weapons such as baseball bats, sledge hammers, golf clubs, crow bars etc. are provided. You are not permitted to bring your own weapons to break with.  Power tools are not an option and are prohibited. 
Can we bring our own weapons?
You may not bring your own weapons to smash with, however, we accept donated weapons in exchange for a 10% discount code. 
Will there be music playing?
You may borrow a bluetooth speaker  to play your own music or you may wear headphones during a solo session.


Are the sessions private?
Sessions are private amongst you and your guests. 
If someone is not participating, can they be in the smash room?
Only participants can enter the smash room area. 
Will anyone else be able to hear or see me and vice versa?
Others may hear your destruction, your music and your session will be visible on the security camera. Sessions are not interrupted unless a danger or risk presents. 

Can we bring food, snacks or drinks?

Food and liquids are not permitted in the facility. Water is provided for all participants. 

How many items will be in my session?

Item amounts are estimated based on the time frame and amount of people in your session.

What type of items will be in my session?

Items vary based on inventory and will likely consist of wooden objects, electronics and glass items.

Can extra items be added to my session?

Additional items can be purchased if available.  

What should I expect during my session?

You will get hot and sweaty as the activity is a bit of a workout. 

When should I arrive for my session?

You are required to arrive 15 minutes prior to your session for preparation purposes. Your session timer 
begin promptly. If you believe you may arrive late, please reschedule your appointment. 

Reschedule and cancellation fees apply if failure to notify us 24 hours prior to your appointment time. 


What is the cancellation/refund policy?

Cancellations requested 24 hours in advance of a scheduled appointment are eligible for a full refund. Cancellations requested in any time less than 24 hours of an appointment are eligible for 25% refunds. 

No call no show appointments are not eligible for refunds but may reschedule for a fee of 50% of total appointment cost.


All appointments are welcome to reschedule. Reschedule fees apply. 

If appointments are rescheduled 24 hours in advance, there is no charge.

 If appointments are rescheduled in any time less than 24 hours of the originally scheduled appointment, a fee of 50% of the total appointment cost will apply. 

Two reschedules are allowed per customer.

 *Events such as parties MUST be canceled at least 1 week in advance of scheduled appointments to be eligible for a full refund. Any time less than 1  week, refund eligibility drops to 25%. Parties can be rescheduled with a waived reschedule fee one time.

 *Pop Up events MUST be canceled within 3 weeks of the scheduled event to be eligible for a full refund. Any time less than 3 weeks, refund eligibility drops to 25%. Events can be rescheduled with a waived fee with a 3 week advance notice.


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